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SHIPPING & RETURNS
SHIPPING POLICY
At Vellure, we are committed to delivering your order safely and efficiently. Please review the details below.
1. Worldwide Shipping
We ship to most countries worldwide. Orders may be dispatched from our national or international fulfillment centers.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
We do not process orders on weekends or holidays.
Once shipped, you will receive an email with tracking information.
3. Delivery Time
Estimated delivery time is 5–25 business days, depending on destination, customs procedures, and carrier operations.
Delays may occur due to factors beyond our control.
4. Tracking
All orders include a tracking number, sent by email after dispatch.
5. Customs & Taxes
Customers are responsible for any customs duties, import taxes, or local fees required by their country.
6. Incorrect Address
Please ensure your shipping details are correct.
Peturned packages due to incorrect or incomplete addresses may require a reshipping fee.
7. Support
For assistance, contact us at:
contact@vellurezone.com
We are here to help.
RETURN & EXCHANGE POLICY
At Vellure, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return guidelines below.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, items must be:
• Unused
• In original condition
• In original packaging
Non-Returnable Items
Items that show signs of use, damage caused by the customer, or items marked as Final Sale are not eligible for return.
Return Process
To request a return, please contact us at:
Our team will provide instructions for the next steps.
Refunds
Once the returned item is received and inspected, you will be notified regarding approval.
Approved refunds will be issued to the original payment method.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.