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TERMS & CONDITIONS
CUSTOMER CARE
At Vellure, customer satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience.
If you have any questions regarding your order, shipping, returns, or general inquiries, our support team is available to assist you.
Customer Support Email:
We aim to respond to all inquiries within 24–48 business hours.
Please note that response times may be slightly extended during peak seasons or holidays.
Your trust is important to us, and we are dedicated to resolving any concerns promptly and professionally.
PRIVACY & SAFETY
At Vellure, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We may collect:
• Personal information (name, address, email, phone number, payment details)
• Order details (products purchased, order history)
• Device and technical data (IP address, browser, cookies, usage data)
2. How We Use Your Information
• We use your data to:
• Process and deliver orders
• Provide customer support
• Send transactional and marketing communications (where permitted)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security
For customers in the EEA, we process data in accordance with GDPR under lawful bases such as contract performance, legitimate interests, legal obligations, or consent.
3. Sharing Your Information
We share information only with trusted service providers, including:
• Payment processors (e.g., Stripe, PayPal)
• Shipping partners
• Marketing platforms
• Analytics providers
• We do not sell your personal data.
4. International Transfers
Your information may be processed outside your country of residence. When required, we apply appropriate safeguards in compliance with applicable laws.
5. Data Retention
We retain personal data only as long as necessary for business, legal, and security purposes.
6. Your Rights
Depending on your location (including GDPR and CCPA), you may request to access, correct, or delete your personal data.
To exercise your rights, contact us at:
7. Security
We implement industry-standard security measures, including SSL encryption and secure payment processing.
8. Updates
We may update this policy periodically. Please review it regularly.
WHOLESALE INQUIRIES
Thank you for your interest in partnering with Vellure.
We welcome wholesale and retail partnership opportunities with businesses that align with our brand values and quality standards.
If you are interested in becoming an authorized retailer or distributor, please contact us with the following information:
• Business name
• Website or social media
• Country of operation
• Estimated order volume
Our team will review your inquiry and respond within 2–3 business days.
For wholesale inquiries, please contact:
We look forward to building strong and successful partnerships.
PAYMENT METHODS
We offer secure and trusted payment options at checkout, including:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
All payments are processed through secure and encrypted gateways.
We do not store your full payment information.